How to Complete KYC Verification on RedotPay

Step 1: Open the redotpay app user menu

Click on the redotpay app menu bar in the top-left corner.

Step 2: Access the Identity Verification Page

Click on “Identity Verification Not Submitted.”

Step 3: Start KYC Verification

After entering the identity verification page, follow the system prompts to start KYC verification. The system will require you to submit the following information:

1. Personal Information: Fill in your legal full name, date of birth, and other basic information.
2. Identification Documents: Upload photos of your identification documents, such as an identity card, passport, or driver’s license. Ensure the photos are clear and the documents are valid.
3. Facial Recognition: Complete the facial recognition verification. Remove glasses, ensure your entire face is within the frame, and avoid background interference.

Step 4: Submit Verification Information

After completing all the steps, submit your verification information.

Step 5: Wait for Review

After submission, the KYC verification review usually takes 5-10 minutes. Please be patient. The system will notify you of the review results.

Common Reasons for KYC Verification Failure:

1. Age Requirements Not Met:
   • Algeria (DZA): Minimum age requirement is 19.
   • South Korea (KOR): Minimum age requirement is 19.
   • Thailand (THA): Minimum age requirement is 20.
   • New Zealand (NZL): Minimum age requirement is 20.
   • Other countries: Minimum age requirement is 18.
2. Unsupported Countries/Regions: Currently, RedotPay does not support residents of certain countries and regions, including Afghanistan, Belarus, Burma (Myanmar), Canada, and others.
3. Facial Recognition Issues:
   • Glasses Reflection: Remove glasses during verification.
   • Incomplete Facial Capture: Ensure your entire face is within the frame.
   • Discrepancy with ID Photo: Use the same appearance as in your ID photo.
   • Other Interferences: Ensure only you appear in the camera, do not use photos or videos of others.
4. Identity Document Verification Issues:
   • Unsupported Document Type: Submit the correct type of document as per APP instructions.
   • Poor Photo Quality: Submit photos of the original document, ensuring all information is clear and visible.
   • Expired Document: Ensure the document is valid for at least three months from the submission date.
   • Duplicate Verification: Each user’s identity information can only verify one account.
5. Basic Information Issues:
   • Submit basic information exactly as it appears on your identity document, including first name, last name, date of birth, and document number.
   • Google Verification Codes: Enter the 6-digit code manually to avoid format errors, and ensure the code is valid as it refreshes every 60 seconds.

By following these steps, you can ensure a smooth completion of the KYC verification process.